Every item is listed by a seller and reviewed by the Luckally team before it goes live. You pay securely through Luckally at checkout, choose shipping, local pickup or local delivery (whatever the seller offers), and you're covered by Luckally Buyer Protection.

You have 72 hours (3 days) after confirmed delivery or pickup to report a problem if the item:

• is materially not as described,
• has damage or a defect that wasn't disclosed,
• is the wrong item, or
• is missing material parts.

Use the link in your delivery email or text and add photos. The seller isn't paid while we review it. If it's approved, you return the item with tracking and get your money back; the seller pays return shipping when they're at fault.

Items are sold by individuals, so returns for change of mind, fit, size, color or style aren't offered when the item was accurately described — unless the seller agrees. Please read the description, check every photo and message the seller through Luckally with any questions before you buy.

Yes. Use “Message seller” or “Make offer” on the item page (you'll need to sign in). Contact details are kept private, and the whole sale stays on Luckally so you're protected.

Sellers ship within 3 business days with a tracked label, and you'll get tracking by email. If your item hasn't shipped by business day 5, we'll send you a link to keep waiting or cancel for a full refund.

The seller reaches out through Luckally to set a time. Your order email has a pickup code — look the item over first, and give the seller the code only when you're happy. That completes the sale.

In the neighborhoods we serve, the seller books a local courier when the item is ready. You'll get the delivery time by text and email. Check the item when it arrives — Buyer Protection starts at delivery.

Orders can't be cancelled just because you changed your mind, unless the seller agrees. If the seller hasn't shipped by business day 5, or the seller cancels, you get a full refund.

You're protected. Report it within 72 hours of delivery (or as soon as tracking shows it's lost) with photos of the box and item. We handle the carrier or shipping-insurance claim and make sure it's resolved.

Sellers must confirm every item is authentic, and we review listings before they go live — for high-value branded items we ask for extra photos of labels, tags, serial codes and hardware, and proof of purchase when available. If an item turns out not to be authentic or not as described, it's covered by Buyer Protection.

Refunds go back to your original payment method. Most banks show them within 5–10 business days.