Last updated: October 12, 2026
Each item shows the delivery options its seller offers: shipping, local pickup and/or local delivery. The cost of shipping or delivery is shown at checkout.
Shipping
- Sellers ship within 3 business days of your order, using a prepaid tracked label from Luckally.
- You'll get tracking by email as soon as it's on its way.
- If the item still hasn't shipped by business day 5, we'll contact you: you can keep waiting, or cancel for a full refund.
- Some sellers offer free shipping — it's shown on the item.
- We ship to the address entered at checkout. To protect you, we can't change the address after payment.
- High-value orders may require signature confirmation or extra insurance.
Local pickup
- After you order, the seller reaches out through Luckally to set a pickup time. Contact details stay private.
- Your order email includes a pickup code. Look the item over first, and give the seller the code only when you're happy — that completes the sale.
Local delivery
- Available in the neighborhoods we serve. When the item is ready, the seller books a local courier; you'll get the delivery time by text and email.
- Check the item when it arrives. Buyer Protection applies from delivery.
Lost or damaged packages
If a package is lost or arrives damaged, report it within 72 hours of delivery (or as soon as tracking shows it's lost) with photos. We'll handle the carrier or insurance claim. See our Buyer Protection & Returns policy.
Questions
Email support@luckally.com or use the chat on our Contact page.