Last updated: October 12, 2026
Every item on Luckally is sold by an individual seller and reviewed by our team before it goes live. Luckally Buyer Protection makes sure you get what you paid for.
Buyer Protection — 72 hours after delivery
You have 72 hours (3 days) after confirmed delivery (or pickup) to report a problem. Use the link in your delivery email or text, or contact us. A problem qualifies when the item:
- is materially not as described in the listing,
- has damage or a defect the seller didn't disclose,
- is the wrong item, or
- is missing material parts or pieces.
Please include clear photos showing the problem. We review every report with the buyer and the seller, and the seller's payment stays on hold while we do.
If your claim is approved, you return the item with tracking and the purchase price is refunded. When the seller is at fault, the seller pays the return shipping. In some cases (for example a small missing part) we may offer a partial refund and you keep the item.
If we don't hear from you within 72 hours of delivery, the sale is final and the seller is paid.
Change of mind
Because items are sold by individuals, we can't offer returns for change of mind, fit, size, color or style when the item was accurately described — unless the seller agrees to take it back. Please read the description, look at every photo, and message the seller through Luckally with any questions before you buy.
Cancelling an order
Orders can't be cancelled just because you changed your mind, unless the seller agrees. If the seller hasn't shipped by business day 5, you can choose to keep waiting or cancel for a full refund — we'll email or text you a link. If a seller cancels before shipping, you're refunded in full.
Lost or damaged in transit
You're protected if a package is genuinely lost or arrives damaged in shipping. Report it within 72 hours of the delivery date (or as soon as tracking shows it's lost) with photos of the box and item. We'll handle the carrier or shipping-insurance claim and make sure you're refunded or the issue is resolved.
Refunds
Refunds go back to your original payment method. Most banks show them within 5–10 business days.
Questions
Email support@luckally.com or use the chat on our Contact page.